Overview
This survey is designed to study and assess the level of digital transformation in the insurance industry, including readiness to adopt emerging technologies such as AI, IoT, RPA, and Blockchain to enhance competitiveness and drive organizational development into the digital era.
Objectives
The primary objectives of this survey are to:
- Evaluate Digital Maturity: Assess the current state of digital transformation across insurance organizations
- Identify Technology Adoption: Understand the level of adoption of emerging technologies (AI, IoT, RPA, Blockchain)
- Analyze Organizational Readiness: Evaluate the readiness and capability to implement digital initiatives
- Understand Strategic Priorities: Identify key strategic priorities and their alignment with digital transformation
- Recognize Barriers: Identify major obstacles and challenges in digital transformation efforts
- Provide Insights: Generate insights to help organizations improve their digital transformation journey
Survey Structure
Personal Profile
Basic information about the respondent: Name, Company Name, Age, Gender, Position, Years of Experience
Section 1: Organizational Profile
Understanding the organization's characteristics: Main industry sector (Insurance/Broker/Re-insurance), Organization size (number of employees), Strategic priorities for the next 3-5 years
Section 2: Organization Digital Profile
Digital structure and systems: Digital strategy ownership (CEO, CIO, CDO, etc.), Digital organizational structure, Enterprise systems in use (ERP, CRM, SCM, HRM, BI/Analytics), Level of system support for business processes, Data management approach
Section 3: Digital Planning & Strategy
Future-focused digital initiatives: Adoption of emerging technologies (AI, IoT, RPA), Organizational openness to digital innovation, Major barriers to information system enhancement
Survey Duration
Estimated Time: 5-7 minutes
Number of Questions: 11 main questions (excluding personal profile)
Confidentiality & Data Privacy
Strict Confidentiality: All information provided in this survey will be kept strictly confidential and used for research purposes only.
Data Anonymization: Your responses will be anonymized and aggregated with other participants' data. No individual identification will be possible from the published results.
No Unauthorized Disclosure: No individual or company-specific information will be disclosed without explicit permission. Results will be presented in aggregate form only.
Research Use Only: The data collected will be used solely for Academic research, Industry insights and trends analysis, Development of best practices recommendations, and Publishing aggregate statistics and findings.
Target Audience
This survey is designed for:
- C-Level Executives: CEOs, CIOs, CDOs, CTOs
- IT Directors and Managers: Those responsible for digital strategy and implementation
- Business Leaders: Department heads involved in digital transformation initiatives
- Strategy & Planning Teams: Teams working on digital roadmaps
- Insurance Industry Professionals: Anyone involved in digital transformation efforts
Key Focus Areas
1. Digital Infrastructure: Legacy system modernization, Cloud adoption, System integration, API management
2. Data & Analytics: Data governance, Business intelligence, Predictive analytics, Real-time insights
3. Customer Experience: Digital channels, Omnichannel strategy, Self-service portals, Mobile applications
4. Process Automation: Robotic Process Automation (RPA), Workflow digitization, Claims automation, Underwriting automation
5. Emerging Technologies: Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), Blockchain, Natural Language Processing (NLP)
6. Organizational Capabilities: Digital skills and talent, Change management, Innovation culture, Strategic alignment
Contact Information
For questions or concerns about this survey, please contact:
TUAI Center (Thammasat University AI Center)
Website: tuaicenter.com
Email: tuai02@citu-ai.com
Thank you for your participation! Your insights are valuable in shaping the future of digital transformation in the insurance industry.